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How Can We Help?
Search for answers or browse by topic.
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Getting Started
- ›How to download Kouple
- ›Creating your account
- ›Setting up your profile
- ›Understanding the home screen
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Pairing
- ›How to pair with your partner
- ›My partner's code isn't working
- ›Can I pair with multiple accounts?
- ›How to unpair safely
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Memories
- ›Adding your first memory
- ›Editing and deleting memories
- ›Organizing memories by date
- ›Memory privacy settings
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Love Letters
- ›Writing your first letter
- ›Scheduling a future letter
- ›Editing a scheduled letter
- ›Can I unsend a letter?
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Life Path
- ›Enabling location sharing
- ›How location privacy works
- ›Reading your journey map
- ›Distance calculation explained
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Achievements
- ›How achievements are unlocked
- ›Why hasn't my badge unlocked?
- ›Achievement points explained
- ›Rare achievement requirements
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Notifications
- ›Customizing notifications
- ›I'm not receiving notifications
- ›Partner check-in alerts
- ›Love letter delivery notifications
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Troubleshooting
- ›App won't open or crashes
- ›Photos not loading
- ›Partner location not updating
- ›Sync issues between devices